Customer Satisfaction

Dear Customer,

As Elite Naturel family, we proudly offer products that are certified in compliance with organic farming and organic production standards, produced without added sugars, artificial ingredients, chemicals, or preservatives. We are delighted to serve you with confidence gained from our production process and our “seed-to-product” philosophy.

Our products are manufactured in our factory with no direct handling from start to finish, and each product is individually inspected and approved. However, products may be exposed to external factors during transport, shipping, or at the stores where they are distributed. To minimize this issue in your future purchases, you can follow these steps:

• Do not purchase products with leaking or swollen caps.

• Check for any leaks or odors in the bottle.

• Since our bottles are made of glass, they may be damaged in the store. Please check for any cracks in the bottle caused by impacts in the store.

• If you believe there is an issue with the product you purchased, you can take clear photos of the product, including the numbers on the lid, the bottle, and any problematic areas of the bottle or lid. Send these photos via email to support@elitenaturel.com or as a direct message to instagram.com/elitenaturelorganic. After that, you can return the damaged product to the store where you purchased it, along with the receipt.

Your health and the world we live in are valuable to us. We collect all your wishes, requests, suggestions, and issues in our Elite Naturel product development pool to better serve you. Thank you for your detailed feedback, understanding, and for choosing a healthy lifestyle.

With heartfelt regards,

Elite Naturel Family