Privacy and Security Policy

All services provided in our store and the company registered at the address MUSTAFA KEMAL MAH/SEMT 2159 CAD. DURU APT. NO: 6 İÇ KAPI NO: 8 ÇANKAYA/ ANKARA belong to and are operated by our company, ELITE NATUREL ORGANİK GIDA SANAYİ VE TİCARET ANONİM ŞİRKETİ.

Our company may collect personal data for various purposes. Below, we outline how the personal data is collected, how it is protected, and how it is used.

By filling out membership forms or other forms and surveys in our store, members may provide some personal information (such as name-surname, company information, phone number, address, or email address) which is collected by our store due to the nature of the business.

Our company may periodically send information about campaigns, new products, and promotional offers to its customers and members. Members have the right to choose whether to receive such information when they sign up and can later change this preference in their account settings or by following the link in the information emails they receive.

Personal information provided electronically by our members during the approval process through our store or by email will not be disclosed to third parties outside the purposes and scope determined by the “User Agreement” we have with our members.

Our company records and uses the IP addresses of its members to identify system-related problems and resolve any issues or disputes that may arise in connection with the service provided. IP addresses can also be used to identify users in general and to gather comprehensive demographic information.

Our company may use the requested information for direct marketing purposes either by itself or through its business partners, beyond the purposes and scope determined by the Membership Agreement. Personal information may also be used to contact the user when necessary. Information requested by our company, information provided by the user, or information related to transactions conducted through our store may be used by our company and its business partners for statistical evaluations, database creation, and market research, provided that the identity of our members is kept confidential.

Our company is committed to keeping confidential information strictly private and confidential, considering it a duty of confidentiality, and taking all necessary measures to ensure and maintain confidentiality, prevent any part of the confidential information from entering the public domain or unauthorized use, or disclosure to a third party.

CREDIT CARD SECURITY

Our company places the utmost importance on the security of credit card holders who shop on our e-commerce sites. Your credit card information is never stored in our system.

When you enter the transaction process, there are two things to look for to ensure you are on a secure site. One is a key or lock symbol at the bottom of your browser window. This indicates that you are on a secure web page, and all your information is encrypted for protection. This information is used only in connection with the sales process and based on your instructions. Credit card information used during the purchase is encrypted with 128-bit SSL (Secure Sockets Layer) protocol and sent to the relevant bank for verification independently from our e-commerce sites. If the card’s availability is confirmed, the shopping process continues. Since no card information is displayed or recorded by us, it prevents third parties from accessing this information under any circumstances.

Orders placed online by credit card are inspected by our company for the reliability of payment/invoice/shipping address information against credit card fraud. Therefore, the accuracy of financial and address/telephone information must be confirmed for orders placed for the first time to proceed to the procurement and delivery stages. If necessary, contact may be made with the credit card holder or the relevant bank for verification.

All the information you provide during registration can only be accessed and changed by you. If you protect your login information securely, no one else can access or alter your information. For this purpose, membership transactions are conducted within a 128-bit SSL security area. This system is an international encryption standard that cannot be breached.

Today, online shopping sites that provide a customer service hotline and list their full address and phone information are more frequently preferred. This way, you can obtain detailed information about any concerns and gain more reliable information about the company providing the online shopping service.

Note: We recommend paying attention to ensuring that the online shopping site lists the company’s full address and phone number. If you intend to make a purchase, write down all the contact information of the store before shopping. If you do not trust the site, call to confirm before purchasing. All information about our company and the store location is clearly stated on our e-commerce sites.

MAIL ORDER CREDIT CARD INFORMATION SECURITY

The identification and credit card information you send to us by mail order will be stored according to the confidentiality principle of our company. This information will be retained for 60 days to resolve potential disputes with the bank regarding credit card charges and then destroyed. There is no risk involved in submitting a mail order form approved by you for the value of the products you have ordered, as you can naturally dispute any unauthorized charge with your bank.

THIRD-PARTY WEBSITES AND APPLICATIONS

Our store may link to other sites within its website. Our company is not responsible for the privacy practices or content of sites accessed through these links. Advertisements published on our site are distributed to our users by our advertising partners. The principles of this Privacy Policy only apply to the use of our store and do not cover third-party websites.

EXCEPTIONS

In limited cases as specified below, our company may disclose users’ information to third parties beyond the provisions of this Privacy Policy. These cases are limited to:

Complying with obligations imposed by law, statutory decree, regulation, etc., by the competent legal authority;
Implementing and enforcing the terms of the “Membership Agreement” and other agreements with our users;
Providing information requested as part of a properly conducted investigation or inquiry by the competent administrative and judicial authority;
Protecting users’ rights or safety when necessary.
EMAIL SECURITY

Please do not include your credit card number or passwords in any emails you send to our Customer Service regarding your order. Information included in emails may be viewed by third parties. Our company cannot guarantee the security of information transmitted from your emails under any circumstances.

BROWSER COOKIES

Our company may obtain information about users who visit our store and their usage of the website through the use of technical communication files (Cookies). These technical communication files are small text files sent to the user’s browser by a website to be stored in the main memory. The technical communication file makes it easier to use the Internet by storing status and preferences about the site.

The technical communication file helps obtain statistical information about how many people visit the site, how often a person visits the site, and how long they stay on the site, and helps generate dynamically tailored advertisements and content for users. The technical communication file is not designed to obtain data or other personal information from the main memory or your email. Most browsers are initially designed to accept technical communication files, but users can change their settings to prevent the technical communication file from being received or to be warned when the technical communication file is sent.

Our company may change the provisions of this Privacy Policy at any time by publishing it on the site, sending an email to users, or posting it on the site. The changes to the Privacy Policy take effect on the date of publication.

For any questions or suggestions about our Privacy Policy, you can email support@elitenaturel.com. You can also reach us using the contact information below.

Company Name: 
Address: MUSTAFA KEMAL MAH/SEMT 2159 CAD. DURU APT. NO: 6
INNER DOOR NO: 8 ÇANKAYA/ ANKARA
Email: support@elitenaturel.com
Tel: 0312 640 11 53